Frequently Asked Questions
Online Shopping Questions
We want our customers to be delighted with their purchases from Our Studio. If for any reason you are not, you can return an item to us within 14 days at your expense and we will offer a refund as long as any item being returned is unused and in perfect condition. Prior to returning any item you must first email us at info@celticroots.ie to inform us of your wish to return an item. For full details please read our Returns & Refund Policy.
Due to the bespoke and handmade nature of our collections it is possible that items are occasionally out of stock. In such cases we will aim to advise you of the out of stock as soon as possible and an expected back we can have your sculpture completed. Please let us know if you have a particular time for delivery.
Due to the bespoke and handmade nature of the sculpture in our design and creation – all pieces are unique – there can be small variations in each piece.
Bog oak varies from black to dark brown in colour
Bog yew is generally light brown to rich brown.
This is to be celebrated, as it is part of the inherent character of handmade pieces. It may mean the item that has been delivered to you is slightly different to the image on the website.
Celtic Roots runs small offers from time to time. These include promotions on our website such x% Off or Special Price offers. It also includes promotions and giveaways on social media such as Instagram.
In most cases the pieces in our collection are unique and limited in number. Therefore, on some occasions once an item is sold out we will not reorder it.
Celtic Roots currently ships within Ireland, Europe, UK and US. Covid has hampered delivery times.
If you wish to place an order for delivery to another country, please email us at info@celticroots.ie to discuss your request.
Once an item is ordered and payment has been taken, an email will be sent as confirmation. Usually all orders are dispatched in 3/5 working days via our nominated carrier. Shipments within Ireland, Europe, UK and the United States of America are sent via an Post and can take slightly longer. The confirmation email will have full details enabling you to track your order.
All the prices on the web site are quoted in Euro
The total cost of your order is the price of your purchases plus the delivery charge, which is quoted at the point of purchase.
Celtic Roots does not currently charge VAT.
As Celtic Roots develops and grows it is our intention to offer new products to customers on our database in advance of general sale. Please be sure to sign up to our mailing list in the newsletter part of our website so we can keep you updated.
Yes, you can send any item as a gift.
All items are gift packaged with outer recycled delivery packaging.
Details on how to purchase an item as a gift are available on the Celtic Roots website at the point of purchase.
If you are unsure what gift to buy you can purchase a Celtic Roots digital gift card which is automatically sent to the recipient of your gift. You can buy Digital Gift Cards in amounts of €25, €50, €75 or €100.
At Celtic Roots we use Stripe, as it is a trusted and secure payment method. We accept all major credit cards including Visa, Mastercard.
We are also pleased to accept Paypal.
For any enquiries please contact Celtic Roots @
Whatsapp: 00353872594232
Phone 00353872594232
Phone 00353906430404
Once you’ve signed up to receive our newsletter, your discount code will be emailed to you. It may have gone to your junk folder, so please check there, too. If you have any issues, please email info@celticroots.ie
As a small studio , Helen makes your order and also covers customer queries so while in the workshop during the day – she may not answer all calls – however she will get back to you within 24 hours by Whatsapp ++353872594232 or email info@celticroots,ie
If you would like to visit the Celtic Roots studio in Ballinahown to see our collections, please book an appointment on the booking app.
Our aim is to dispatch within 3/5 days for all items ordered before 3pm.
If you need for an earlier date please check on our Whatsapp ++353872594232 to see if it’s in stock and can be sent sooner.
You will receive your tracking information as soon as your sculpture/ heirloom has been dispatched.
We do not cover the cost of returns. We recommend that you send any returns back via tracked postal services
We dispatch all of our orders with an express parcel service. Depending on your location, we expect your order to reach you within 5-10 working days. If you have any issues at all with delivery, please contact our clients team. The UK is taking a minimum of 2 weeks at present.
If the delivery address is in a country outside the European Union, you automatically become an importer. Please note that all shipments with destinations outside the EU are subject to customs fees and import taxes to be paid by the recipient upon delivery. Celtic Roots will not be made responsible for the payment of these costs.
Yes. Please contact us at info@celticroots.ie to arrange your exchange.
The ultimate gift for Celtic Roots, find our Gift Cards here.
We are very happy to send these via PDF or a physical gift.
We offer our signature gift packaging complimentary with each order.If you would like to include a gift message in your parcel please fill out the ADD A NOTE TO ORDER section during the checkout process.Your message will be handwritten on a gift card. Please be sure to include the name of the recipient, as well as who the gift is from. We will make sure there is no receipt included within the parcel.
Product Questions
At the Celtic Roots studio we carefully select the ancient bogwood and prepare and carve it in our own studio in Ballinahown village Athlone Co. Westmeath.
Each piece is carved by hand and finished with Beeswax locally sourced.
Bog oak is an ancient living oak tree preserved in the bogs for approx 5600 years.
The wood colour ranges from dark brown to jet black in colour.
In ancient time the oak was associated with strength and endurance.
Bog yew is an ancient yew tree and also preserved in the bogs for approx 4800 years.
Bog yew wood is bright brown in colour with hues of red on occasion.
In ancient times the yew tree was associated with wisdom and rebirth.
We also know from research that after the ice age – the proportion of pine trees growing on the landscape to the number of oak trees and yew trees was 100:10:1
We do not crave bog pine as it is a softwood and does not preserve so well.
Each collection is released with its chain /leather /pearls priced as part of the overall design. Please email info@celticroots.ie to check if we can make a similar pendant without a chain etc. We are happy to discuss this.
If you don’t see your required size offered on our website and would like to have a piece made to size, we are very happy to make it for you, with a 21 working day lead time. Once a piece has been made to a specific size, we are unable to accept a return. Please contact info@celticroots.ie for further information. There may be additional charges depending on size required.
Yes. There is a minimum fee of €20 to have a piece engraved, this can vary depending on the requirements and we ask that you allow 10 working days for your order to be shipped. Once a piece has been engraved, we are unable to accept a return. Please contact info@celticroots.ie for further information.
We would love to create a bespoke piece for you.
Please checkout Bespoke section on our website for additional information please contact info@celticroots.ie for further information. Once a piece has been made to order, we are unable to accept a return.
Sustainability Questions
Bogwoods are the remains of ancient trees that were buried under the bogs from thousands of years. During turf /peat production in Ireland in the 1950’s 1960’s and 1970’s the trees were removed from the bog as part of that industrial process. They were dumped on headlands and bog areas left to rot and decay. In these times it was not appreciated as having any artistic value.
In the early 1990’s the peat company supported the opening of our studio so we could give new life to this waste material. This ancient wood is dried slowly and carved into these jewels. Part of our journey is explaining the importance of these rotted trees as part of our ancient civilisation.
Our pearls are farmed. We believe environmental standards are fundamental aspects of responsible pearl farming and, where possible, we choose to work with suppliers and pearl farmers who share our beliefs. We purchase just a small number from a safe supplier.
We source our sterling silver components from Cooksongold.
Cooksongold are part of the Heimerle + Meule GmbH group and certified members of the Responsible Jewellery Council. They have a policy regarding recycled silver and eco silver. By the end of 2022 will endeavour to use only eco sterling silver.
Our copper torc and copper collar necklaces are made from recycled copper piping sourced in our local town.
We believe that our sculptures and jewellery deserve boxes that are ready for gifting and these boxes are 100% biodegradable.
Currently, our outer cardboard boxes are widely recycled; our local shop and school supply their excess packaging to our studio.
We hope when you receive an outer recycled box that you know it’s our way of supporting the environment. All our inner packaging is 100 % recycled.
