Terms & Conditions

INTRODUCTION 

These terms of use governs your purchases from, and your use of, the www.celtic-roots.com website and forms a contract between you and Celtic Roots Studio, Ballinahown, Athlone, Co Westmeath N37FC43. By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

CONFIRMATION

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

PAYMENT

You may pay with either credit or debit cards or Paypal. Shopify/ banking services manage all of our banking transactions. Celtic Roots does not store any credit card numbers.

PAYMENT BY CARD

Pay with your Visa, or MasterCard securely over the Internet. Your payment is handled by Shopify/Stripe/Paypal with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. Celtic Roots does not charge any extra costs for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card, starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Celtic Roots may automatically cancel your order.

TAXES

All prices shown on the Celtic Roots  website, www.celtic-roots.com, are exempt from VAT, in accordance with the applicable legislation. 

Please note that in the case that an order is shipped to a delivery address outside the EU, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that Celtic Roots has no control over these charges and, since these charges are different for different countries, Celtic Roots cannot predict their amount. Celtic Roots advises you to contact your local customs office for further information.

ORDERING

Orders made in another person’s name without his consent, or otherwise will be reported to the authorities. Celtic Roots  holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel Celtic Roots to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. Earrings are non-returnable for hygiene reasons. If consumers use their right to send back an order they should contact Celtic Roots in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Celtic Roots should be contacted within 14 days for information about compensation.

PERSONAL INFORMATION

When shopping with Celtic Roots we will save some of your data to fulfill your purchase. Celtic Roots treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. Celtic Roots may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here: Privacy Policy

PRODUCT

Celtic Roots has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of our products. The pictures may differ depending on the colour settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

DELIVERY AND CANCELLATIONS

To offer you a better experience, all orders are shipped using the Express post.

Delivery time is 3 to 5 business days.

We ship within Ireland, Europe and US. Please email us for shipping costs to other countries.

Some countries are subject to import taxes. Payment must be made when the shipment arrives in the destination country.

Find out more information on delivery options and Celtic Roots  return policy in the FAQ section.

The customer has the right to cancel purchases and return delivered goods by contacting Celtic Roots’s customer service within 14 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. Earrings are non-returnable for hygiene reasons. However, the customer is responsible for the cost and risk for transporting the returned goods to Celtic Roots. 

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fullfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Celtic Roots either by email or Whatsapp  – ++353872594232.

If a product has been discontinued Celtic Roots has the right to cancel the purchase and refund the paid amount to the customer. Celtic Roots will notify the customer of a replacement or equivalent product if available.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 14 days from receiving the product. Please supply us with photographic evidence of packaging /piece on arrival.

Any complaints shall be made to info@celticroots.ie

Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Celtic Roots should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. Celtic Roots has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.

LIABILITY

Celtic Roots responsibility for errors in connection to delivery is limited to existing conditions of sale. Celtic Roots bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

Celtic Roots shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Celtic Roots. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Celtic Roots .

USER CONTENT 

The www.celtic-roots.com website may include user generated content from for example social media applications. Celtic Roots does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

RETENTION OF TITLE

All products remain in Celtic Roots property until full payment is made.

FRAUD

All attempts at fraud reported to the authorities and Celtic Roots reserves the right to cancel the purchase if any suspicion is raised.

GOVERNING LAW AND JURISDICTION

These terms and your use of the www.celtic-roots.com website are governed by Irish law. To the extent permitted by law, Irish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to Celtic Roots right to prosecute a user at his/her place of residence.

TERMINATION

Celtic Roots reserves the right to terminate your account and/or your use of the www.celtic-roots.com website at its sole discretion. For example, if Celtic Roots suspects that you have breached this terms of use. Such termination can be made without prior notice.

AMENDMENTS

Celtic Roots may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Celtic Roots. You should therefore periodically visit this page to review the then current terms to which you are bound.